![]() ![]() Note: If your HDD/SSD used Device encryption or Standard BitLocker encryption, you may see the following image when the HDD/SSD is protected. Asus cannot circumvent the Microsoft BitLocker Recovery key process. Note: BitLocker is a Microsoft encryption security product, Asus neither stores nor has the ability to provide a recovery key. Therefore, you need to provide a recovery key to solve this problem, please refer to the following troubleshooting steps. If you cannot enter the recovery key to unlock it, another way is doing the re-installation Operating System process. Once PC hardware components have been replaced or BIOS settings have been changed, all may cause system shows BitLocker recovery screen after power on. If you experiences that the computer shows BitLocker recovery screen after power on, it means that the HDD/SDD has been encrypted.
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